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USING TECHNOLOGY TO IMPROVE EFFICIENCY

Make use of internet technology to give your customers the most efficient ,convenient and cost-effective service possible. Ensure that your site is fast-loading and user-friendly to avoid frustrating people. Also check that customers find it easy to place order online. Then,make sure that they are able to track progress towards

DO YOU KNOW WHY YOU LOSE YOUR CUSTOMERS?

Do you know why you lose your customers? Have you ever wondered why your existing customers keep moving away and running to your competitors? Do you have an idea why all of a sudden your newly acquired customers lose interest in your business? Yes, it is a fact that at

The ABC’s of Customer Services (Ify Onyeador’s version)

A. Always be eager to help B. Be the best you can be for your customers C. Carry your customers along D. Deliver excellent services E. Effective communication works wonders F. Feedback from customers is necessary G. Go the extra mile H. Handle issues with maturity I. Integrity is key J.

Ways to win your Customers loyalty

Customers as we all know are the heartbeat of any successful organization. For you to build a good sustainable relationship with your customers, you have much work to do in order to win their loyalty and make them trust you. Customer loyalty is not just a one-off project, but a

First Impression – Does it count?

Yes, it definitely does. The very few seconds of your first encounter with another person(s) is all you need to make a positive impact. People are judged on the first meeting and it is hard to change any perception formed at that second. It is always not possible to get

Quotes of the Day

“Customers may forget what you said, but they will never forget how you made them feel”. ——–Unknown   “To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity”. ———Don Alden Adams.

Tips on how to deal with irate customers

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How to deal with irate customers: As long as you are in a service organization or you are an individual that interfaces with customers, at one point or the other, you will always encounter angry persons. Being able to practice the virtue of patience is the best remedy for angry

The magical phrase “Thank You”

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How often do you express gratitude for an assistance or favor you received from someone else? Do you find it difficult to utter that simple word “thank you” for a show of appreciation? Does your pride or status makes you feel that saying thank you to another person is irrelevant,

Customer is King

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Do you agree with this statement ‘customer is king’? If you do then we are on the same page. Any organization without customers is like a tree without a fruit and definitely will not be in existence. Without customers, we do not have a business. Customers are king because they

Growing Your Customers Base

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The relevance of customers to an organization and individual businesses cannot be over- emphasized. Customers are the reason as to why business firms are in existence. In order to remain in business, it is of utmost importance that you try as much as possible to retain your existing customers and